TERMS AND CONDITIONS
Doodle Club online store www.doodleclub.lt purchase and sale terms and conditions
PURCHASE AND SALE OF GOODS IN THE ONLINE STORE
WWW.DOODLECLUB.LT RULES
1. General provisions
1.1. These Rules for the Purchase and Sale of Goods in the Online Store www.doodleclub.lt (hereinafter referred to as the Rules) establish the general terms and conditions for using the online store at www.doodleclub.lt (hereinafter referred to as the Doodle Club Store). These Rules apply when the buyer of the Doodle Club Store (hereinafter referred to as the
– Buyer) selects, orders and purchases the goods offered in the Doodle Club store or otherwise uses the services provided by the Doodle Club store.
1.2. Doodle Club store is an online retail store focused on consumers purchasing goods for personal, family, household needs that are not related to business or profession.
1.3. The sale of goods in the Doodle Club store is organized, carried out and related services are provided to the Buyer by Spalvotas fabrikielis, MB (legal entity code 307137912; registered office address Grigalaukio g. 35-63, Vilnius) (hereinafter referred to as the Seller).
1.4. A buyer in these Rules is any person who makes a purchase in the Doodle Club store or uses other services of the Doodle Club store. The following persons have the right to use and make purchases in the Doodle Club store: (i) capable natural persons, i.e. persons who have reached the age of majority, or emancipated persons whose
legal capacity is not restricted by court order; and (ii) legal entities acting through authorized representatives who have registered in the Doodle Club store in accordance with the procedure set out in the Rules. By registering or placing an order, the Buyer unconditionally confirms that he has the right to purchase in the Doodle Club store.
1.5. Together with the Buyer's order for goods, these Rules become a contract concluded between the Buyer and the Seller and are a binding legal document for both parties. The contract is considered concluded when the Buyer forms and submits an order for goods to the Doodle Club store and makes payment in accordance with the procedure and terms established in the Rules.
1.6. The Buyer is not given the opportunity to place an order for goods in the Doodle Club store if he is not familiar with the Rules and (or) does not agree with them. In cases where the Buyer does not agree with the Rules or a certain part of them, he should not order goods in the Doodle Club store. When the Buyer orders goods
In the Doodle Club store, it is considered that the Buyer has read and unconditionally agreed to the Rules. The Seller does not assume any risk or liability and is unconditionally exempted from it if the Buyer has not read the Rules in part or in full, although he was given such an opportunity.
1.7. The Seller has the right to change the Rules. In order to place an order, the Buyer must familiarize himself with the updated version of the Rules, otherwise the contract is not concluded. Changes to the Rules apply exclusively to new orders and do not affect orders already placed by the Buyer but not yet fulfilled.
1.8. The Seller has the right to restrict the Buyer's use of the Doodle Club store services and/or cancel the Buyer's registration if: (i) the Buyer substantially violates these Rules, in particular - by his actions or inactions, he poses a threat or causes damage to the Seller, other Buyers or third parties, the Seller's reputation, good name, stability or security of the Doodle Club store; (ii) the Buyer repeatedly violates these Rules after a warning; and/or (iii) the Buyer fails to correct the violation of these Rules after a warning within a reasonable period specified by the Seller.
1.9. The Seller has the right to temporarily or completely discontinue the Doodle Club store, without prior notice.
without notifying the Buyer. In the event of force majeure circumstances, the Seller has the right to suspend the performance of the contract until the force majeure circumstances cease to exist, notifying the Buyer of the suspension of the order. If the Buyer is no longer interested in the subsequent performance of the contract, then the Buyer has the right to withdraw from the contract by notifying the Seller. If the Seller suspends operations, but it is possible to fulfill confirmed orders, all rights and obligations provided for in these Rules or applicable legal acts related to orders already fulfilled or being fulfilled remain valid.
2. Protection of personal data
2.1. In order to use the Doodle Club store and purchase the goods offered there, the Buyer must fill out a registration form in the Doodle Club store system. The registration form must include the following personal data of the Buyer: name, surname, e-mail, address to which the goods will be delivered, telephone number
number, other data necessary for the delivery of goods. The authorized representative of a legal entity shall provide the name of the legal entity instead of the first and last name.
2.2. The Buyer is responsible for ensuring that the data provided in the registration form is accurate, correct and complete. If the data provided in the Buyer's registration form changes, he must update them immediately. The Seller is not and will not be liable for any damage incurred by the Buyer and/or third parties due to the fact that
The Buyer provided incorrect, inaccurate and/or incomplete personal data or did not change or supplement the data after it changed.
2.3. The Buyer has the right to freely change, supplement or delete registration data at any time.
2.4. The Buyer's personal data will be processed in accordance with the Privacy Policy. If the Buyer uses the services of the Doodle Club store, it is considered that he agrees to the processing of the Buyer's personal data and confirms that all information and personal data provided are correct and correspond to reality.
2.5. The Buyer's personal data will be used to identify the Buyer, determine whether the Buyer and the person to whom the goods are delivered are competent, carry out the sale and delivery of goods, issue accounting documents, return overpayments and (or) money for goods returned by the Buyer, administer debts, fulfill other obligations arising from the purchase and sale agreement, and ensure the Buyer's ability to use other services of the Littlegoose store.
2.6. The Buyer's personal data will be processed for direct marketing purposes only with the Buyer's consent.
2.7. The Buyer has the right to prohibit the collection and processing of his personal data at any time, except in cases where this is necessary for the fulfillment of the requirements arising from the purchase and sales contract or for the fulfillment of the order.
3. Product prices and payment procedures
3.1. The prices of goods in the Doodle Club store and in the formed order are indicated in euros including VAT. The goods are sold to the Buyer at the prices valid in the Doodle Club store at the time of placing the order.
3.2. The Buyer pays for the goods in one of the following ways: (i) payment using electronic banking is an advance payment using the electronic banking system used by the Buyer. When paying for the goods in this way, a payment is generated for the Buyer in the electronic banking system according to the order he is paying for. The Buyer transfers the money to the Seller's account. In this case, the responsibility for the security of the Buyer's data during payment lies with the relevant bank, since all monetary transactions take place in the bank's electronic banking system; (ii) payment at the time of order using the payment
by cards – this is a prepayment using the debit or credit card used by the Buyer. Both when entering credit or debit card details and when paying by credit or debit card, the Buyer does not leave any data in the Doodle Club store system, since the Buyer is directed to a secure server of a certified service provider to perform the payment transaction. From this server, only partial information about the payment card number is returned to the Doodle Club store system.
4. Delivery of goods
4.1. The Doodle Club store trades and goods are delivered in the territories indicated on the Doodle Club store website, in the ways and within the terms specified. The trading territory is determined by a unilateral decision of Littlegoose. The goods are delivered by the Seller or its authorized representative.
4.2. The delivery fee is specified on the Doodle Club website under "Delivery Information" and is applied at the time of placing the order. The delivery fee may be either fixed or dependent on the value of the goods ordered by the Buyer and/or the delivery time.
4.3. When ordering goods, the Buyer undertakes to indicate the exact place of delivery of the goods.
4.4. The goods ordered by the Buyer are delivered to the address registered by the Buyer in the Doodle Club store system. The Buyer undertakes to accept the goods himself. In the event that the Buyer's address specified in the Doodle Club store system
If the Buyer or recipient cannot be found at the delivery address, the Seller has the right to issue the goods to any other person at the specified address, and the Buyer has no right to make any claims against the Seller regarding the delivery of the goods to an inappropriate entity.
4.5. If the delivery of the goods is impossible due to the fault of the Buyer or due to circumstances beyond the control of the Buyer (the Buyer indicated an incorrect address in the Doodle Club store system, the Buyer or recipient cannot be found at the specified address, the person receiving the goods is a minor, has provided an invalid personal document or has refused to provide a personal document (when the Seller must verify the age of the person receiving the goods in accordance with applicable legal acts or these Rules), or etc.), the goods are not sent again (except for cases where
when the Buyer pays additionally for the repeated delivery of the goods), and the money paid in advance for the goods is refunded after deducting the delivery fee.
4.6. In all cases, the Seller is exempted from liability for violation of the delivery terms of the goods if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances beyond the control of the Buyer.
4.7. In cases where, upon receipt of the goods, the Buyer notices a discrepancy in the assortment of goods (e.g., notices that the shipment does not contain the appropriate quantity of goods or the goods delivered do not correspond to the goods ordered by him), the Buyer must inform the Seller about this within a reasonable period of time from the date of delivery of the goods. When the Buyer determines that
If the delivered goods are of inadequate quality, the Buyer has the right to make a relevant claim regarding the quality of the goods within 2 (two) years from the date of receipt of the goods (statutory warranty applies).
5. Quality and fitness for use of the goods
5.1. The characteristics of all products sold in the Doodle Club store are generally indicated in the product description for each product.
5.2. All goods sold in the Doodle Club store are of high quality, new (except in cases where the purchase box of the goods indicates that the goods are defective, have lost their commercial appearance, etc.) and are stored in high-quality storage facilities. However, a product is not considered to be of poor quality if minor packaging or transportation damage can be observed on it.
5.3. In the event that the Seller does not provide a quality guarantee for certain types of goods, the guarantee provided for in the relevant regulatory legal acts shall apply.
5.4. In cases where, based on legal acts, a certain shelf life is established for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that the Buyer is given a real opportunity to use such goods until the end of the shelf life.
5.5. The Buyer must inform the Seller about the received goods of poor quality by e-mail hi@doodleclub.lt within the terms provided for in clause 4.7 of these Rules.
6. Withdrawal from the contract. Exchange and return of goods
6.1. The Buyer has the right to withdraw from the contract of sale of goods concluded in the Doodle Club store by notifying the Seller in writing no later than 14 (fourteen) calendar days from the date of delivery of the goods. The Buyer must submit a free-form notice of withdrawal from the contract and other information specified by the Seller (name of the goods, date, series and number of the document confirming the purchase of the goods) to the Seller by e-mail: hi@doodleclub.lt with the note "Returned goods".
6.2. After submitting a written notice of withdrawal from the contract and other information specified by the Seller, as specified above, the Buyer must send or transfer the goods to the Seller (if they have been delivered) no later than within 14 (fourteen) calendar days in accordance with the procedure for exchanging and returning goods set out in clause 6.4 of these Rules. In such a case, the Buyer shall bear the direct costs of returning the goods.
6.3. In accordance with the provisions of the Civil Code, the following quality goods are not subject to exchange or return: (i) goods manufactured according to the special instructions of the consumer, which are not pre-manufactured and which are manufactured taking into account the personal choice or instruction of the consumer, or for goods that are clearly adapted to the personal needs of the consumer; (ii) perishable goods or goods with a short shelf life; (iii) packaged goods that have been unpacked after delivery and which are unsuitable for return for health or hygiene reasons.
6.4. Quality goods, for which the Buyer has refused the concluded contract of sale and purchase of goods, are exchanged or returned in accordance with the provisions of the Civil Code. For the exchange or return of goods, the Buyer must contact e-mail info@doodleclub.lt When returning or exchanging goods purchased in the Doodle Club store, the Seller has the right to require the completion of the return or exchange form provided by the Seller.
6.5. Returned or exchanged quality goods must be undamaged, have not lost their commercial appearance (labels not removed or damaged, protective films not torn, etc.), consumer properties and cannot be used. The goods must be returned in the original packaging, in the same configuration as the Buyer received them, necessarily presenting the document of purchase of the goods and other accessories of the goods. If the goods are not fully completed, are damaged, disorderly or are not properly packaged, the Seller has the right not to accept the goods, not to exchange them and not to refund the money paid for the goods by the Buyer.
6.6. The money paid for the goods accepted by the Buyer but subsequently refused, including the money paid for the delivery of the goods, shall be returned to the Buyer no later than within 14 (fourteen) days from the date of receipt of the Buyer's notification of withdrawal from the contract of sale of goods, unless the Seller and the Buyer agree otherwise. When returning all amounts paid to the Buyer, the Seller must use the same payment method as the Buyer used to pay to the Seller, unless the Buyer has expressly agreed to a different method and if the Buyer does not incur any other additional costs. The Seller may not return the amounts paid to the Buyer until the goods are returned to the Seller or until the Buyer provides proof that the goods have been sent to the Seller, whichever occurs first.
6.7. Defective goods shall be returned to the Seller and the money paid by the Buyer for them and their delivery shall be returned to the Buyer in accordance with the procedure provided for in this Article of the Rules.
6.8. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with the procedure for returning goods set out in this article of the Rules.
7. Information exchange
7.1. The Seller sends all notifications to the email address provided in the Buyer's registration form.
7.2. The Buyer shall send all messages and questions to the Seller's online store using the means of communication specified in the "Contacts" section.
8. Final provisions
8.1. These Rules have been drawn up in accordance with the regulatory legal acts of the Republic of Lithuania.
8.2. The law of the Republic of Lithuania shall apply to relations arising under these Rules.
8.3. In the event of damage, the guilty party shall compensate the other party for direct and indirect losses in accordance with the procedure and grounds established by the laws of the Republic of Lithuania.
8.4. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
8.5. Each Buyer has the opportunity to resolve disputes with the Seller without going to court. First, the Buyer must contact the Seller in writing and within 14 (fourteen) calendar days from the receipt of the complaint/claim, if the Seller does not respond to the Buyer's complaint/claim, or if the Buyer's complaint/claim is not satisfied, the Buyer may contact an entity that handles consumer disputes out of court, i.e. the State Consumer Rights Protection Service (Vilniaus g.25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, tel. 852626751, website www.vvtat.lt), or its territorial divisions in the counties or fill out
request form on the ODR platform http://ec.europa.eu/odr/.
Doodle Club reserves the right to cancel orders and refund related costs due to changed circumstances.